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What You Agree To When You Open an Account

These terms set out the rules that apply when you create and use a 070slot account — covering how deposits work through DANA, OVO, or GoPay, what conduct we expect, and how we handle disputes.

Applies to all account holdersDANA, OVO, GoPay deposits coveredAccount access subject to local lawUpdated terms notified via accountEnglish-language terms govern
070slot What You Agree To When You Open an Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or if you want to raise a concern about your account status, wallet transaction, or a specific rule, our support team can help clarify. Reach out through any of the channels below and reference your account ID so we can pull up the relevant record quickly.

Live Chat Open the chat widget from your account dashboard. Describe your terms question and include your account ID — a support agent will respond and walk you through the relevant clause.
Email Support Send a message to our support address with your account ID in the subject line. For wallet-related terms queries — DANA, OVO, or GoPay — attach the transaction reference so we can check the record.
Account Help Centre The Help Centre inside your account covers common terms questions, including wallet transaction disputes, account suspension rules and how to request a copy of your current agreement.
HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

We take account integrity seriously. These points explain the practical side of how we handle security, data retention, and your ability to request changes to your account record.

Account Security

Your account is protected by password authentication and OTP verification on login. If you suspect unauthorised access, contact us immediately and we will lock the account while we investigate.

Data Retention

We keep transaction records — including DANA, OVO, and GoPay deposit and withdrawal history — for as long as your account is active and for the period required by applicable rules after closure.

Cookies and Session Data

We use session cookies to keep your account login active across your mobile session. You can clear cookies from your browser or app at any time; doing so will end your current session.

Requesting Account Changes

To update personal details, request a data export, or ask us to close your account, submit a request through Live Chat or email with your account ID. We aim to process standard requests within a reasonable timeframe.

Common Questions About These Terms

These are the questions we get most often about how our terms work, what they cover, and what you can do if something is unclear or if you need to take action on your account.

Yes. All wallet transactions processed through DANA, OVO, and GoPay are governed by these terms. Each deposit and withdrawal is logged against your account and subject to the dispute and conduct rules set out here.

No. We notify you through your registered account before any material change takes effect. Continuing to use the platform after that notice is treated as acceptance of the revised version.

If your account is suspended for a conduct reason, your wallet balance is placed under review. We assess the circumstances before deciding whether the balance is released. You can contact support to ask about the status of your review.

You have seven days from the relevant statement date to raise a dispute about a wallet transaction amount. After that window, the record is treated as accepted. Contact us via Live Chat with your transaction reference to open a dispute.

No. Each person may hold only one account. Multiple accounts registered to the same person are treated as a terms violation and may result in account closure and a balance review under our conduct rules.

Submit a request through Live Chat or email, including your account ID. We handle data export requests and account closure requests separately. Processing times depend on the nature of the request and any outstanding wallet activity.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.